Rode delivers a customer service lesson.
About 30 seconds ago, DHL delivered my new Rode Lavalier Microphones. I have not opened the box, and I already know I will LOVE them. Do you want to know why? Simply because after I ordered them last week, I got an email saying that they were backordered for 2-3 weeks (they must be selling like hotcakes!). I replied explaining that I needed them for a shoot next week. So what did Rode do? They simply shipped them, second day air, from AUSTRALIA, at no extra charge, so I could have them on time. Unbelievable.
I could spend the rest of the day naming the companies that could use my experience as an outstanding customer service lesson, but I won’t. I’ll go ahead, open the box, and play with my brand new toys. Price is not everything, quality and support is. Keep that in mind.